Employee Assistance Program

Employee Assistance Program (EAP) & Work-Life Services

You and your adult dependents have access to confidential Employee Assistance Program (EAP) services for urgent needs, provided by Modern Health’s EAP partner Workplace Options. EAP consists of 2 parts: Counsellor Phone Line and Work-Life Services. See below for details and how to access each offering.

Download EAP Guide

24/7 Counselor Phone Line

For urgent needs and critical incidents, you and your adult dependents can get connected to a counselor within seconds for immediate support.

When using the mobile app:
  1. Call the 24/7 Counselor Phone Line listed in the Crisis information screen – which can be accessed through Settings, or you can call directly at:
    • 24/7 Counselor Phone Support: 833-322-1931 (out-of-country: +1 984 268 2009)
    • Local Emergency Hotline: 988
    • Suicide Hotline: 800-273-8255
  2. You will be connected to a counselor in your region.
  3. The counselor will ask you a few questions to understand your presenting concerns, risk, and impact.
  4. The counselor will extend immediate care and may refer you to longer-term resources for support.

Note: There is no limit to the number of calls you and your adult dependents can make to the Counselor Phone Line.

Counselor phone line access:

Work-Life Services

You and your adult dependents have access to Work-Life Specialists who can help with customized research and referrals for your needs across the areas below.

From your mobile app, scroll to the bottom of the homepage and select Explore your benefits to get started.

Child Care

  • Nanny/after-school care
  • Childcare centers and camps

Elder Care

  • Senior housing and transportation
  • Community resources such as meal programs and respite care

Education & Adoption

  • Tutoring and financial aid guidance
  • Information on schools
  • Adoption agency information

Financial and Legal Support

  • Referrals to financial support for budgeting and planning
  • Referrals to attorneys
  • Identify theft

Convenience Services

  • Pet sitting
  • Travel services
  • Consumer purchases


Work-life support access:




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